Next up, all Amazon Connect users can get access to other Amazon technologies, such as Amazon Lex and Amazon S3. The ability to set everything up within a few clicks is certainly handy, especially for teams that have no additional time to spare on training and setup. This simplifies things a lot, especially for teams that are already used to operating on the AWS platforms.
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What really piques our interests are non-basic, special features, that are exclusive to Amazon Connect, and these are the ones based on their previous technologies.Īmazon Connect provides all the basic call center features, combined with some of their own technology.įirst and foremost, the whole platform is browser-based, so there’s no need to install any kind of additional software. With Amazon Connect, your team can certainly enjoy some of these key features that are necessary for modern contact centers. We can already see that Amazon Connects follows the industry standard with things such as app integrations and analytics. Of course, it’s always worth noting that Amazon is one of the leading companies in such technologies, so there’s the long-term safety factor as well. On top of that, businesses get a little taste of Amazon’s technology such as Amazon Lex and other powerful AI systems.
High-quality audio, outbound calling, smart routing along with other features allow businesses to set up a modern contact center with all the basic needs covered.
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It’s also built with simplicity in mind - it requires no additional software as it runs on the browser, and it’s easy to integrate with other systems such as AWS or CRM systems. The great thing is that Amazon Connect users will also be able to integrate other solutions offered by Amazon, such as powerful AI technology (Amazon Lex), cloud-based services, and analytics. Nonetheless, it’s still a decent option on its own, outside of the AWS solutions.Īmazon also claimed that the solution is built on the exact same technology that they themselves use to power millions of customers conversations. If your business is already utilizing AWS, this might be a great opportunity to take it a step further and let Amazon take care of another piece of your business operations. In this article, we’re going to take a comprehensive look at what exactly Amazon has in store for us, and how Amazon Connect is priced.Īs mentioned, Amazon Connect is essentially an extension of AWS cloud services. We have taken a deep dive into the pricing structure and features of a number of popular products recently, including looking into Dialpad pricing and UberConference pricing.
After venturing into the complex world of online commerce, AI, and cloud computing, Amazon is now also working on consumer contact center as an extension to their enormous AWS platform. This is no surprise when it comes to Amazon since they’re already well-known as a company that dominates the consumer industries. Amazon struggled to find the right match for their own needs, so they decided to build a whole contact center platform from scratch, and now they’re offering it to the public as well. It’s no secret that Amazon is secretly heading towards world domination, right?Īfter developing numerous successful platforms within AWS, Amazon also took a step forward in the call center software space, publishing its own cloud-based contact web center - Amazon Connect.
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